Return and Refund Policy

Last updated: September 26, 2023

Thank you for shopping at blueavispa.com

If, for any reason, You are not satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Blue Avispa, PO Box 42, Millersville, PA 17551.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the hourly jobs or projects.
• Website refers to blueavispa.com, accessible from https://www.blueavispa.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order for Services within 30 days without giving any reason so long as the work on the project has not yet started. Once work has started, you will be billed for time spent on the project. If the project is not a strict hourly job, time spent on the project will be an estimate, which you must pay in full within 30 days of the receipt of the bill unless otherwise stated. Not paying can result in late fees of up to 10%. No time sheet will be offered as proof of time spent.

There is a 10% non-refundable deposit (normally part of/included in the first invoice) for website projects. All purchases made on your behalf will not be refunded unless the seller agrees to refund. If you have any questions or concerns, please contact us for clarification. It is your responsibility to understand these terms and conditions and if you do not understand them, reach out to us for clarification.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: karsten@blueavispa.com
• By visiting this page on our website: https://www.blueavispa.com/contact-us/

We will reimburse You as soon as possible once We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned or refunded:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Services already rendered.
• Time spent on services.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Use the contact form at https://www.blueavispa.com/contact-us/ for return instructions

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: karsten@blueavispa.com
• By visiting this page on our website: https://www.blueavispa.com/contact-us/